Services

MANDATORY GROUP A

• M&L 9 Manage personal and professional development 
• M&L 26 Provide leadership and management 
• M&L 27 Develop and implement an operational plan 
• M&L 32 Develop working relationships with stakeholders

OPTIONAL GROUP B

• M&L 25 Develop and maintain professional networks 
• M&L 28 Encourage learning and development 
• M&L 30 Initiate and implement operational change 
• M&L 31 Discipline and grievance management 
• M&L 33 Manage a tendering process 
• M&L 34 Manage physical resources 
• M&L 35 Manage the impact of work activities on the environment
• M&L 36 Prepare for and support quality audits 
• M&L 37 Conduct quality audits 
• M&L 38 Manage a budget 
• M&L 40 Manage a project
• M&L 41 Manage business risk 
• M&L 42 Manage knowledge in an organisation 
• M&L 43 Recruitment, selection and induction practice 
• M&L 44 Manage redundancy and redeployment 
• M&L 10 Promote equality, diversity and inclusion in the workplace 
• M&L 11 Manage team performance 
• M&L 12 Manage individuals’ performance 
• M&L 13 Manage individuals’ development in the workplace 
• M&L 14 Chair and lead meetings 
• M&L 16 Encourage innovation 
• M&L 17 Manage conflict within a team 
• M&L 18 Procure products and/or services 
• M&L 20 Implement and maintain business continuity plans and processes 
• M&L 21 Collaborate with other departments 
• M&L 22 Support remote or virtual teams 
• M&L 45 Contribute to the development of a strategic plan 
• M&L 49 Design business processes 
• M&L 51 Develop and manage collaborative relationships with other organisations 
• M&L 52 Optimise the use of technology 
• M&L 53 Manage product and/or service development 

OPTIONAL GROUP C

• M&LEB1 Manage health and safety in own area of responsibility 
• B&A 64 Contribute to the design and development of an information system
• B&A 65 Manage information systems 
• B&A 69 Manage events
• CS 34 Manage customer service operations 
• CS 36 Review the quality of customer service 
• B&A 41 Contribute to the improvement of business performance 
• B&A 42 Negotiate in a business environment 
• CS 30 Resolve customers’ problems 
• CS 31 Resolve customers’ complaints 
• MK3-1 Analyse competitor activity 
• SAL4-3 Developing sales proposals 
• SAL4-1 Prioritising information for sales planning