Marketing products and services is an essential activity that applies to many different business situations. Whether using technology to create new processes and improve customer experiences or developing products and services to meet changing needs, the core principles of marketing stay the same.
CMI 523 Principles of Marketing Products and Services aims to help learners understand how marketing supports organisational goals. Learners will explore the marketing environment, learn how to effectively market a product or service, and understand how to evaluate the success of marketing efforts.
Table of Contents
Assessment Questions
Learning Outcome 1: Understand the role of marketing to support the achievement of organisational objectives
AC 1.1 Evaluate the role of marketing to support the achievement of organisation objectives.
Marketing is an essential part of any organisation. It helps create awareness about the organisation’s products or services, attracts potential customers, drives sales, and builds lasting relationships with clients.
For marketing to be effective, it must align with the organisation’s goals. For instance, if the goal is to increase market share, the marketing team would focus on strategies to attract new customers and promote the company’s offerings. If the goal is to enhance customer satisfaction, the team would work on campaigns and programs that improve the customer experience.
oyees and shareholders, or external, such as customers and suppliers. Marketing involves many different stakeholders, each with its own priorities and objectives. For example, a manufacturer might focus on highlighting the features of a product, while a retailer may prioritize pricing and promotions. Understanding the needs and goals of each stakeholder is key to creating an effective marketing strategy. It’s also important to consider how stakeholders interact with one another. For instance, a retailer is more likely to promote a product if they feel supported by the manufacturer. However, conflicts can arise when stakeholder interests don’t align. For example, a company may want to raise prices to boost profits, but this could lead to customers choosing competitors’ products. In such situations, organizations must carefully evaluate the potential impact of their decisions on all stakeholders to strike a balance that benefits the business and its relationships. AC 2.2 Examine the impact of an organisation’s strengths and weaknesses on the marketing of a product or service Every organization, whether profit or nonprofit, has strengths and weaknesses that can affect its marketing efforts. For instance, a small company might not have the budget to compete with larger businesses in advertising. However, it could use its close, personal relationships with customers as a strength in its marketing approach. On the other hand, a large company might bene...
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