Blog

Assessment Question Learning Outcome 1 Understand how to develop strategy AC 1.1 Critique the factors which drive the development of organisational strategy Creating an effective organizational strategy is key to business success. It starts with understanding the unique factors that influence it. External factors like economic changes, new technology, customer demands, and social trends play […]

AIM This unit helps leaders understand collaboration and partnerships. They will explore their purpose, benefits, and challenges, as well as how legal and organizational rules affect them. In the end, leaders will present a case for using collaboration or partnerships to support an organization’s success. Learning Outcome 1: Understand the Role of Collaboration and Partnerships […]

CMI 702 Leading and Developing People to Optimise Performance teaches learners practical strategies to improve communication, collaboration, personal accountability, and problem-solving skills while fostering a positive workplace culture. It prepares aspiring leaders with essential skills to lead teams effectively and confidently, ensuring success in leadership roles. Assessment Questions Learning Outcome 1: Understand the principles for […]

Corporate social responsibility (CSR) and sustainability are closely linked to how organisations are held accountable. The way CSR and sustainability are defined and managed can differ based on the organisation’s type, purpose, and governance. These approaches usually involve setting goals, developing policies and strategies, and focusing on the impact the organisation has on society and […]

Being equipped with the right knowledge, skills, and behaviours is crucial for managing and leading effectively in different organisational environments. This helps both individuals and organisations succeed. Reflective practice is a key tool for management that supports the growth of knowledge, skills, and behaviours at work. By regularly evaluating your own performance, decision-making, leadership, and […]

Research in management and leadership can lead to valuable outcomes like innovation, product development, improved performance, and better customer service, among others. Without research, businesses risk becoming stagnant. CMI 524 Conducting a Management Project has been designed to help learners conduct management research that can positively impact organisational practices. Learners are expected to plan and […]

Marketing products and services is an essential activity that applies to many different business situations. Whether using technology to create new processes and improve customer experiences or developing products and services to meet changing needs, the core principles of marketing stay the same. CMI 523 Principles of Marketing Products and Services aims to help learners […]

Providing an outstanding customer experience is a challenge that demands skill, dedication, and a deep understanding of customer needs. CMI 522 Managing the Customer Experience is designed to help managers understand their roles and responsibilities in managing the customer experience. Learners will explore the key elements of a strong customer service culture and the customer […]

Effectively analysing and managing data and information can boost competitiveness, improve productivity, enhance customer satisfaction, and drive innovation. However, as data and information grow at an unprecedented pace, interpreting and utilising them effectively poses challenges for organisations and managers. CMI 521 Using Data and Information for Decision Making is designed to help learners understand how […]

Quality is often defined as excellence, capacity, grade, worth, or meeting customer expectations. While the definition of quality is easy to find in a dictionary, it is much more difficult to develop and maintain. CMI 519 Managing Quality and Continuous Improvement explores the challenge of developing quality within organisations. It focuses on embedding continuous improvement […]