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CMI Assignment Help > Blog > CMI Level 5 > CMI 510 Assignment Example

CMI 510 Assignment Example

  • November 20, 2024
  • Posted by: Scarlett
  • Category: CMI Level 5
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CMI 510 Assignment Example

Managing conflict requires resilience and the ability to assess complex information, make informed decisions, and act professionally within the limits of organisational and legal frameworks. The CMI 510 assessment brief is designed to provide learners with strategies to manage conflict confidently, find creative solutions, and make tough decisions.

Assessment Questions

LO1 Understand the types, causes, stages and impact of conflict within organisations

AC 1.1 Analyse types and causes of conflict within organisations

Example

Conflicts within organisations can take various forms. Task conflict occurs when employees disagree on how to approach a task. For example, two employees might have different ideas about how to complete a project. Relationship conflict arises when disagreements or misunderstandings develop between employees, often due to personality differences, communication issues, or differing work styles. Value conflict happens when employees have opposing values or beliefs, such as disagreeing over the company’s dress code policy. Structural conflict occurs when there are disagreements about the organisation’s hierarchy or structure, such as who should lead a project.

The causes of conflict within organisations can generally be divided into three categories. Individual causes come from personal factors, like personality clashes or different work styles. Organisational causes are linked to internal factors such as communication problems or unclear policies. External causes are external to the organisation, such as economic shifts or changes in the political environment. AC 1.2 Analyse the stages of conflict Example Conflict typically unfolds in four stages: Stage 1: Latent ConflictAt this stage, there is potential

is potential for conflict, but no disagreement has been expressed. For example, two employees may have different ideas about how to complete a task but haven’t shared these differences yet. Stage 2: Perceived ConflictIn this stage, employees become aware of the differences between them and begin to see them as a potential source of conflict. For instance, two employees may start to feel they are competing for the same promotion. Stage 3: Felt ConflictThis stage involves employees experiencing negative emotions, such as anger or frustration, due to the perceived conflict. For example, the two employees might begin arguing over how to complete the task. Stage 4: Manifested ConflictAt this stage, the conflict is openly expressed, leading to negative outcomes like decreased productivity or lower morale. For example, the two employees may stop speaking to each other, which could hinder the team’s ability to complete a project. AC 1.3 Assess the impact of conflict on organisational performance Example Conflict can negatively affect organisational performance, leading to issues like reduced productivity and lowered morale. In more serious cases, it can even result in legal action or violence. Therefore, it is crucial for organisations to manage conflict effectively to minimise these negative impacts. If left unresolved, conflict can cause several problems for organisations, including: Decreased Productivity: Employees involved in conflict are often less ...

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