Organisations known for the quality of their products or services are easily recognisable. Managing quality is a team effort that needs constant monitoring to ensure standards are consistently met. This unit aims to give managers an understanding of how quality systems work, the tools and techniques for measuring and monitoring quality, and the requirements for supporting a quality audit. The goal is to create a culture of continuous improvement within the organisation.
Table of Contents
Assessment Questions
Task 1: Understand the purpose of monitoring quality in the organisational context
AC 1.1 Explain the reasons and benefits of monitoring quality in the organisation.
Example
Monitoring quality is essential for several reasons. It ensures that care provision meets the required standards and helps identify areas where improvements are needed. By monitoring quality, managers can also make recommendations for necessary changes and, ultimately, ensure that clients or patients receive the best possible care. This process is crucial in improving outcomes for clients and patients.
decrease, and the organisation could face negative publicity. This can also result in reduced competitiveness in the market, lower employee morale, and decreased profits. Additionally, the organisation might face lawsuits from customers or regulatory agencies, contract cancellations, and fines or penalties from regulators. Ultimately, a failure to monitor quality can damage the organisation’s reputation and hinder its long-term success. Task 2: Understand the use of quality systems and tools and techniques for monitoring outcomes. AC 2.1 Outline accredited quality systems and standards used in organisations to monitor and measure quality. Example There are several quality systems and standards that organisations can use to monitor and measure quality. Some of the most commonly used ones include: ISO 9001: This international standard outlines the requirements for a quality management system. It can be applied to any organisation, regardless of size or sector. ISO 14001: This international standard focuses on environmental management. It helps organisations manage their environmental impact and improve their overall environmental performance. OHSAS 18001: This standard sets out requirements for a health and safety management system. It helps organisations control health and safety risks and improve their safety performance. AC 2.2 Explain the internal systems used by organisations to check and measure quality. Example Quality assurance (QA) is ...
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