CMI 514 Managing Change is designed to help learners develop the skills and knowledge needed to manage organisational change effectively. It covers key topics such as the principles of change management, managing change programs, and evaluating change initiatives. By completing this unit, learners will gain a clear understanding of how to handle organisational change and its effects on individuals, teams, and the organisation overall.
Table of Contents
Assessment Questions
Learning Outcome 1: Understand the reasons for the change in organizations.
AC 1.1 Analyse the environmental factors which influence change in organisations
Example
Many external factors can drive change in organizations, including the economy, technology, politics, government regulations, and societal trends.
- Economy: Economic shifts, such as recessions, often lead organizations to adapt by cutting costs or improving efficiency.
- Technology: Advances in technology require organizations to evolve to remain competitive. For example, social media has transformed how businesses communicate with customers.
- Politics: Political changes, such as new policies or leadership, can influence how organizations operate and may require adjustments.
- Government Regulations: Compliance with new laws or standards, such as environmental regulations, may require organisations to update their processes or systems.
on may pursue changes to stay ahead of competitors. Strategy: Strategic goals often drive change. For example, a company focused on growth may adapt its operations to enter new markets. AC 1.3 Examine the potential impact of change in organisations Example Change can significantly affect organizations and their employees, so it’s important to consider its potential impacts before implementation. Employee Morale: Change can lower morale if employees feel uninvolved in the process or uncertain about how it will affect them. Productivity: Adjusting to new systems or processes may temporarily reduce employee productivity. Cost: Implementing change often comes with expenses, such as training or adopting new technology. Customer Satisfaction: Changes can affect customers, too. For example, if new production methods reduce product quality, customer satisfaction may decline. Learning Outcome 2: Understand approaches to change management. AC 2.1 Evaluate the use of theoretical models for managing change Example Several theoretical models can guide the change management process, including Lewin’s Three-Stage Model, Kotter’s Eight-Stage Model, and Bridges’ Transition Model: Lewin’s Three-Stage Model: A simple, step-by-step approach with three stages: Unfreezing: Preparing for change by challenging current behaviors or systems. Changing: Implementing the change. Refreezing: Reinforcing and stabilizing the new ways of working. ...
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