CMI 309 Assignment Example

The written word, however generated and recorded, is still expected to form the majority of assessable work produced by Learners at Level 3. The amount and volume of work for this unit should be broadly comparable to a word count of 2000-2500 words within a margin of +/-10%.  The excessive use of word count is not grounds for referral, however the CMI reserve the right to return work to the Centre for editing and resubmission by the Learner. 

The following are excluded from inclusion in word count if used and not required by the assessment brief an introduction to a job role, organisation or department, index or contents pages, headings and sub headings, diagrams, charts and graphs, reference list or bibliography, reflective statement drawn from undertaking the assignment and how this has impacted the learners work.

Assessment Questions

TASK 1: The nature of conflict in the workplace

Managing workplace conflict effectively involves understanding why conflicts happen, how widespread they are, and how they affect individuals and teams.

AC 1.1 Identify reasons for conflict in the workplace

Example:

Conflicts can arise in the workplace for various reasons. Here are some common causes:

1. Different values or beliefs: When people have different values or beliefs, they may disagree on the best way to approach tasks. For instance, someone focused on efficiency might clash with someone who prioritises quality.
2. Miscommunication: Misunderstandings can lead to conflict. For example, one person might misinterpret an instruction, or a colleague might make a wrong assumption.
3. Lack of resources: When resources are limited, people may compete for them. For instance, two colleagues might need the same equipment to complete their work.
4. Personality clashes: Sometimes, people simply don’t get along. Even when working on the same tasks, their different working styles or communication preferences can lead to friction.

AC 1.2 Define the scope of conflict which may occur in the workplace

Example:

Conflict in the workplace can vary widely, from a minor disagreement between two colleagues to a serious argument that escalates into violence. It’s important to note that conflict isn’t always a bad thing; it can also be a positive force that encourages creativity and innovation.

AC1.3 Explain the impact of conflict in the workplace

Example:

Conflict in the workplace can have both positive and negative effects. On the positive side, it can encourage people to think creatively and generate new ideas. It can also strengthen team spirit as colleagues collaborate to resolve their differences. However, on the negative side, conflict can cause stress and anxiety, and it may harm relationships among coworkers.

TASK 2: The signs and causes of conflict in the workplace

All managers need to be aware of the signs of conflict in the workplace and know how to address them in a professional and proactive way

AC 2.1 Discuss the signs of conflict in the workplace

Example:

There are several signs that conflict might be starting in the workplace, including:

• Tension or discomfort among colleagues
• People avoiding or ignoring one another
• More absenteeism or lateness
• Lower productivity
• Gossiping or spreading rumours
• Complaints or negative comments

AC 2.2 Explain methods used to investigate causes of conflict in the workplace

Example:

Several methods can be used to investigate the causes of conflict in the workplace.

One approach is observation; by watching how colleagues behave, you can often spot patterns that suggest conflict is happening. Another method is asking questions, either one-on-one or in group discussions, to uncover the root causes of any issues. Conducting interviews with employees is also useful for identifying underlying problems that may lead to conflict. Lastly, surveys can effectively gather information from many employees about their experiences with conflict at work.

TASK 3: Responding professionally to conflict in the workplace

Dealing with conflict can be difficult. It takes skills, knowledge, and a good understanding of conflict management methods. It’s especially important to consider others’ feelings when conflicts happen between coworkers who work closely together.

AC 3.1 Compare formal and informal methods of responding to conflict

Example:

There are two main types of methods for addressing conflict in the workplace: formal and informal. Here are some common formal methods:

• Grievance procedures: A structured way for employees to report issues.
• Disciplinary procedures: Steps taken to address inappropriate behaviour or actions.
• Mediation: Involves a neutral third party to help resolve disputes.
• Conciliation and arbitration: Processes to help settle disagreements, often involving a mediator or arbitrator to make decisions.

AC 3.2 Discuss the skills and knowledge required when responding professionally to conflict in the workplace

Example:

When dealing with conflict in the workplace, it’s important to have certain skills and knowledge, including:

• Active listening: Paying full attention to the speaker and trying to understand their viewpoint.
• Empathy: Seeing things from the other person’s perspective and recognizing their feelings.
• Patience: Being patient is crucial since it may take time to reach a resolution that satisfies everyone.
• Flexibility: Being open to different solutions and willing to compromise.
• Assertiveness: Clearly expressing your own needs and opinions in a respectful manner.
• Conflict resolution: Finding a solution that everyone can agree on.

AC 3.3 Explain how to repair working relationships following conflict

Example:

After resolving a conflict, it’s important to mend the working relationship with the person involved. Here are some ways to do that:

• Apologising: If you contributed to the conflict, it’s important to apologise for your part in it.
• Forgiving: If the other person has apologised or if the conflict is resolved, it’s crucial to forgive and move forward.
• Building trust: Rebuild the trust that was lost by being honest, reliable, and keeping your promises.
• Communicating: Keep open lines of communication with the other person to help prevent future disagreements.

Must Read:

• CMI 309 Responding to Conflict in the Workplace