CMI 309 Assignment Example

The written word, however generated and recorded, is still expected to form the majority of assessable work produced by Learners at Level 3. The amount and volume of work for this unit should be broadly comparable to a word count of 2000-2500 words within a margin of +/-10%.  The excessive use of word count is not grounds for referral, however the CMI reserve the right to return work to the Centre for editing and resubmission by the Learner. 

The following are excluded from inclusion in word count if used and not required by the assessment brief an introduction to a job role, organisation or department, index or contents pages, headings and sub headings, diagrams, charts and graphs, reference list or bibliography, reflective statement drawn from undertaking the assignment and how this has impacted the learners work.

Assessment Questions

TASK 1: The nature of conflict in the workplace

Managing workplace conflict effectively involves understanding why conflicts happen, how widespread they are, and how they affect individuals and teams.

AC 1.1 Identify reasons for conflict in the workplace

Example:

Conflicts can arise in the workplace for various reasons. Here are some common causes:

1. Different values or beliefs: When people have different values or beliefs, they may disagree on the best way to approach tasks. For instance, someone focused on efficiency might clash with someone who prioritises quality.
2. Miscommunication: Misunderstandings can lead to conflict. For example, one person might misinterpret an instruction, or a colleague might make a wrong assumption.
3. Lack of resources: When resources are limited, people may compete for them. For instance, two colleagues might need the same equipment to complete their work.
4. Personality clashes: Sometimes, people simply don’t get along. Even when working on the same tasks, their different working styles or communication preferences can lead to friction.

Must Read:

• CMI 309 Responding to Conflict in the Workplace