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Effective management of equality and diversity benefits both staff and stakeholders and can also positively impact an organisation’s success. Assessment Questions LO1 Understand legal and organisational approaches to equality, diversity and inclusion Understanding the legal and organisational approaches to equality, diversity, and inclusion is essential for effectively managing these issues in the workplace. AC 1.1 […]

At Level 5, the majority of assessable work produced by learners is expected to be in written form, regardless of how it is generated or recorded. For this unit, the expected word count should be around 3500-4000 words, with a tolerance of +/-10%. While exceeding the word count is not a reason for referral, CMI […]

A team thrives when its members have a good mix of skills and experience. A manager can help by using methods to assess the team’s current and future needs and by understanding how learning and development contribute to both individual and team goals. Assessment Questions LO1 Understand approaches to managing and leading teams To be […]

To achieve success, both individuals and organisations need to have the knowledge, skills, and behaviours required for effective management and leadership across various organisational settings. The CMI 501 assessment is designed to help learners demonstrate their understanding of how an organisation’s structure and governance impact management and leadership. Learners will show how different theoretical models […]

The majority of assessable work at Level 3 is expected to be in written form, regardless of how it is generated or recorded. The expected length for this unit is approximately 2000-2500 words, with a margin of +/-10%. Exceeding the word count is not a reason for referral, but the CMI reserves the right to […]

CMI Level 3 Unit 320 Presenting for Success, is a course designed to help individuals develop the skills and knowledge needed for successful presentations. It covers key topics like planning and structuring a presentation, engaging the audience, and using various presentation delivery methods. The course also includes guidance on using visual aids and managing presentation […]

The CMI Level 3 Unit 319 Managing Meetings introduces learners to the skills needed to manage meetings effectively. The unit covers key areas such as planning and preparing for meetings, chairing and facilitating discussions, and following up afterward. The goal of the unit is to help learners understand the principles of effective meeting management and […]

At Level 3, the majority of assessable work should still be written, regardless of how it is generated or recorded. For this unit, the expected work volume is roughly 2000-2500 words, with a margin of +/-10%. While exceeding the word count isn’t a reason for referral, the CMI reserves the right to return the work […]

This unit is designed to help learners understand customer service and how to deliver it effectively. It also aims to build the skills and knowledge needed to support customer service in an organisation. By the end of this unit, learners will understand the principles of customer service, how to support its delivery, and how to […]

Organisations known for the quality of their products or services are easily recognisable. Managing quality is a team effort that needs constant monitoring to ensure standards are consistently met. This unit aims to give managers an understanding of how quality systems work, the tools and techniques for measuring and monitoring quality, and the requirements for […]