Blog

This unit is designed to help learners understand customer service and how to deliver it effectively. It also aims to build the skills and knowledge needed to support customer service in an organisation. By the end of this unit, learners will understand the principles of customer service, how to support its delivery, and how to […]

Organisations known for the quality of their products or services are easily recognisable. Managing quality is a team effort that needs constant monitoring to ensure standards are consistently met. This unit aims to give managers an understanding of how quality systems work, the tools and techniques for measuring and monitoring quality, and the requirements for […]

At Level 3, most of the work learners submit for assessment is expected to be in written form. The target word count for this unit is around 2000–2500 words, with a flexibility of +10%. Exceeding this word count won’t automatically lead to a referral, but CMI may request revisions if necessary. Certain elements don’t count […]

CMI 314 Managing Budgets and Resources, helps learners understand how to manage budgets and resources effectively. This unit covers key skills, including managing budgets, allocating resources, and forecasting future needs. It also teaches how to monitor income and expenses and control costs. These skills are essential for anyone working in a business or organisation, as […]

Developing and sharing effective practices allows individuals and organisations to grow and reach their full potential, often surpassing personal and organisational goals. This unit looks at ways to create, sustain, adopt, and share good practices with stakeholders. Assessment Questions Task 1: Know the benefits of good practice AC 1.1 Compare good working practices against the […]

CMI 312 Managing Daily Activities to Achieve Results, teaches essential skills for effectively managing time and resources. This unit focuses on planning, organising, and prioritising tasks to reach set goals. It also covers how to monitor progress, handle unexpected events, and adjust plans when needed. By completing this unit, students will learn how to manage […]

The written word, however generated and recorded, is still expected to form the majority of assessable work produced by Learners at Level 3. The amount and volume of work for this unit should be broadly comparable to a word count of 2000-2500 words within a margin of +/-10%.  The excessive use of word count is […]

Volunteers bring valuable skills and abilities that can enhance the work of paid staff in an organisation. When managed effectively, they can help improve the quality and capacity of services offered. This unit aims to provide managers with the knowledge to engage, motivate, and support volunteers, helping them succeed in their roles while encouraging a […]

A skilled and adaptable workforce is a group of people with the knowledge, skills, and abilities to meet and exceed goals. This unit helps managers identify and choose innovative development opportunities. It also guides them in finding ways to encourage participation and shows how to track the impact of development activities on individuals, teams, and […]

The written word, however generated and recorded, is still expected to form the majority of assessable work produced by Learners at Level 3. The amount and volume of work for this unit should be broadly comparable to a word count of 2000-2500 words within a margin of +/-10%.  The excessive use of word count is […]