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CMI Assignment Help > Blog > CMI Level 5 > CMI 519 Assignment Example

CMI 519 Assignment Example

  • December 5, 2024
  • Posted by: Scarlett
  • Category: CMI Level 5
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CMI 519 Assignment Example

Quality is often defined as excellence, capacity, grade, worth, or meeting customer expectations. While the definition of quality is easy to find in a dictionary, it is much more difficult to develop and maintain.

CMI 519 Managing Quality and Continuous Improvement explores the challenge of developing quality within organisations. It focuses on embedding continuous improvement into daily work practices. Upon completing this unit, learners will understand the scope and purpose of quality management, the approaches, tools, and techniques for managing quality, and how to measure its success.

Assessment Questions

Learning Outcome 1: Understand the scope and purpose of quality management within organisations

AC 1.1 Evaluate the scope and purpose of quality management within organisations.

Scope of quality management:

Quality management in organisations covers all activities involved in creating products and services. This includes planning, development, and delivery.

Purpose of quality management:

The purpose of quality management is to ensure that products and services meet customer needs and are suitable for their intended use. It also helps organisations identify and solve problems that may occur during production.

AC 1.2 Analyse organisational structures for managing quality There are different organisational structures for managing quality. The most common is the functional structure, where the organisation is divided into departments. This structure usually includes a quality assurance department responsible for ensuring products and services meet customer requirements. The advantage of this structure is that it helps organisations focus on specific tasks with clear responsibilities. However, it can also create silos, making it harder to share information and knowledge. Another common

er common structure is the matrix structure, which combines functional and project-based work. The benefit of this structure is that it allows better coordination between departments. However, it can be more complex to manage and may require more resources. AC 1.3 Examine the influence of stakeholders in quality management. Quality management in any organization is influenced by various stakeholders, both internal and external. These stakeholders can have either a positive or negative impact on the quality management process. For example, shareholders might push for cost reductions, which could lead to cutting corners in quality. Customers, on the other hand, may demand higher-quality products or services. Employees may be motivated to produce high-quality work to earn bonuses or promotions. Additionally, government regulations can affect quality management, either helping or hindering the process. Therefore, it is important for organisations to understand the different stakeholders and how their actions can influence quality management. AC 1.4 Analyse the impact of quality management systems on an organisation’s activities Quality management systems (QMS) help organisations identify and control factors that affect the quality of their products or services. By implementing and maintaining a QMS, businesses can ensure they consistently meet customer expectations. A QMS also helps businesses improve their processes and prevent potential issues. As a result, ...

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